Question 1

How long is my repair going to take?

Accepted Answer

We usually mail phones back within 24 hours of receipt.  If a part needs to be ordered, you will be notified of the return time.

Question 2

Do you charge a diagnostic fee?

Accepted Answer

Yes, if a damaged phone is received and you elect not to do the repair, there is a small diagnostic fee charged.

Question 3

Do you do a water damage diagnosis?

Accepted Answer

Yes, we do a water damage diagnosis on all phones received.

Question 4

Do you offer a warranty?

Accepted Answer

Yes, we do offer a warranty; which varies depending upon device repaired.

Question 5

How do I determine the cost to fix the phone?

Accepted Answer

On our sevices and pricing page, select your phone model and damage and you will be given the cost for the repair.

Question 6

How do I get the phone to you?

Accepted Answer

After you have selected the desired repair, you will check out and we will email you detailed instructions for shipping.

Question 7

Who pays for return shipping?

Accepted Answer

We do!

Question 8

Should I back up my phone before shipping to you?

Accepted Answer

Yes, whenever possible, back up your phone's data.

Question 9

What are your hours?

Accepted Answer

We are open Mon - Sat 10:00 am to 7:00pm, but we are working on your devices 24/7 to better serve you.

FAQ'S